Practice Manager

AEG Vision•Blaine, MN

10d

About The Position

The Practice Manager is accountable for all aspects of a location’s business operations. As a team leader in a “people first” organization, the Practice Manager guides staff through coaching, mentoring, and performance management. The role is responsible for driving sales, increasing margins, controlling payroll expenses, and improving profitability to meet business objectives while creating memorable patient experiences. The Practice Manager works directly with staff and OD partners to ensure patients receive professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable service. The ideal candidate is passionate about people, patient care, and the “Acuity Way.”

Requirements

3–5 years of professional-setting experience with leadership capacity.
Business degree in Hospitality, Business, or a related field, or related experience in a management field.
Excellent verbal and written communication skills.

Nice To Haves

Optician certification preferred.

Responsibilities

Applies leadership, creative thinking, and analytical skills to improve practice performance and solve operational issues.
Builds an effective, collaborative team that achieves results.
Addresses the practice’s strengths and challenges by developing objectives, strategies, and plans.
Establishes clear objectives for staff, communicates expectations, and sets high performance standards.
Sets the standard for remarkable patient service and experiences using the Acuity Way.
Identifies and selects talent aligned with AEG’s values and recruits for long-term sustainability.
Works with the District Manager to achieve and exceed the practice’s financial plans.
Learns quickly, adapts to new problems, and develops creative solutions.
Drives results and develops others by sharing best practices within the AEG platform.
Adapts to change with an open mind.
Coordinates resources and activities efficiently to accomplish goals through superior service.
Reviews daily sales, identifies gaps, and implements solutions to close them.
Reinforces the practice selling strategy and the Acuity Way.
Protects the company through loss prevention.
Partners with Human Resources to ensure employees follow handbook guidelines.
Works with staff and OD partners to provide professional eye exams and medical services, quality product selection, vision insurance plan acceptance, and remarkable patient service.