Senior Practice Manager Pediatric Neurology

Banner Health

8d•Onsite

About The Position

The Senior Practice Manager oversees a multi-specialty Pediatric Neurology and Neurosciences practice encompassing Pediatric Neurology, Neurosurgery, and Neuropsychology. The role leads approximately 16 staff members and 9–10 providers and is responsible for day-to-day clinic operations, financial performance, employee engagement and retention, and patient experience. The manager works closely with physician practice leads and clinical leadership and collaborates across Banner’s integrated healthcare system to provide coordinated patient care. The position manages the operations of a large or multi-site outpatient clinic, health center, or complex procedural practice. It is accountable for high-quality patient care and customer service delivered efficiently, and for developing plans and budgets that support short- and long-term goals. The manager also partners with market leadership, Public Relations, and Marketing on community relationships and practice promotion, and provides mentorship and influence to less-tenured practice managers and supervisors. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the position is exempt.

Requirements

Bachelor’s degree in healthcare administration, business, consumer, finance, or a related field.
At least 2 years of experience in a related healthcare, business, retail, service, or hospitality setting, with accountability for meeting or exceeding key performance metrics.
Knowledge of healthcare, business, retail, service, or hospitality operations.
Ability to develop, implement, evaluate, and adjust an operational vision for clinics.
Strong interpersonal skills to work with operational and clinical staff with differing priorities or viewpoints.
Ability to monitor clinic operations and revise them as needed in a rapidly changing environment.
Ability to develop and implement systems that achieve established policies, goals, and objectives.
Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
Ability to establish and maintain effective working relationships with physicians, leaders, and staff.
Proven ability to drive team and individual performance toward key performance metrics.
Ability to manage multiple changing priorities effectively and in an organized manner in an ambiguous environment.
Flexibility, composure, courage, and change-management skills.
For employees in specified Banner behavioral-health organizations or clinical settings serving children: an Arizona Fingerprint Clearance Card at hire, maintained throughout employment, and a signed Arizona Criminal History Affidavit upon hire.

Nice To Haves

Additional experience or education in business, consumer, finance, or administration.
Experience in a managed-care environment or integrated delivery network.
Additional related education and/or experience.

Responsibilities

Oversee day-to-day operations of a large or multi-site outpatient clinic, health center, or complex procedural practice.
Prepare and execute budgets; monitor and approve payroll, supply orders, and inventory; ensure proper financial controls and accurate charge capture.
Lead, develop, onboard, provide feedback to, and retain staff, leaders, and physicians while fostering engagement, teamwork, and collaboration.
Maintain the competencies needed to perform staff roles when necessary; maintain appropriate licensure if functioning in a clinical capacity.
Ensure compliance with accrediting bodies and government agencies through reviews, audits, education, and training; serve as the compliance liaison for designated practices.
Assess physical maintenance, equipment, and repair needs and coordinate resolutions with internal or external resources.
Build and maintain community partnerships and relationships with the market manager, and work with Public Relations and Marketing on location, provider, or specialty promotion and community outreach.
Monitor clinic operations and workflows, revise procedures to improve efficiency, implement quality improvements, and promote a culture of safety.
Monitor patient experience data, coach staff on service behaviors, lead by example, and proactively manage service recovery.
Develop and implement project-based solutions for strategic initiatives, service excellence, or quality measures, including work with impact beyond the assigned practice area.
Mentor less-tenured Practice Managers and Supervisors; may supervise a Practice Manager I and may serve in an interim capacity over a vacant practice.
Develop plans to achieve short- and long-term goals and ensure compliance with operating and capital budgets and financial performance expectations.
Collaborate with regional leadership, physicians, providers, practice management, staff, patients and caretakers, regulatory bodies, vendors, and the community.