Practice Manager II - 226

Keplr Vision•Belmont, NC

10d

About The Position

The Practice Manager II is responsible for ensuring patients receive the best quality of care and for resolving most patient and employee issues. The role provides immediate guidance and supervision to practice staff, oversees practice operations, and works closely with the Lead OD and other ODs to support an exceptional patient experience, high standards of patient care, and efficient workflows. The manager leads staff performance and development, maintains compliance, and supports the practice’s financial and operational goals. Duties and responsibilities may change at any time with or without notice.

Requirements

Excellent customer service skills and personal presentation.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem solve, exercise sound judgment, and maintain attention to detail.
Ability to handle and prioritize multiple tasks and meet deadlines.
General understanding of operations and processes, with strong business acumen.
Understanding of optometric business processes and strategic development.

Nice To Haves

Optical experience.
At least 3 years of retail management or supervisory experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD to ensure an exceptional patient experience.
Lead, coach, inspire, and develop staff to deliver excellent customer service; serve as a role model for the team.
Work with ODs to support high standards of patient care and workflow efficiency.
Demonstrate excellent customer service to customers and patients.
Monitor practice operations and provide on-the-job training and support to team members.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance relating to billing, staff behaviors, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.
Resolve patient and employee issues and provide immediate guidance to staff.