Practice Manager II

Midwest Vision Partners•Joliet, IL

13d

About The Position

The Practice Manager provides effective leadership and accountability for the operations of two or more practice locations and/or a minimum level of associated revenue. The role oversees business operations, personnel, and daily practice activities, with a focus on patient-centered clinical care, human resources, information systems, quality assurance, and financial management. Travel to the Joliet and New Lenox locations, as well as other travel as needed, is required. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m., with occasional Saturdays and after-hours events or meetings throughout the year. Responsibilities span financial, human resources, information, leadership, clinical care, patient care, facility, and accounts receivable management, as well as other management duties and quality improvement.

Requirements

Five years of operational management experience in a healthcare setting.
Knowledge of fiscal management practices and human resource management techniques.
Knowledge of governmental regulations and reimbursement requirements.
Ability to develop and maintain effective relationships with administration and providers.
Highly motivated, detail-oriented, and organized.
Exceptional organizational and time-management skills.
Excellent written and verbal communication skills.
Strong work ethic and demonstrated customer service skills.
Ability to multitask and meet deadlines.
Dependability and early morning availability.
Growth motivation and capability to support multi-location expansion.

Nice To Haves

Bachelor's degree in Health or Business Administration, or equivalent experience.

Responsibilities

Propose and manage operational budgets for more than one Practice Center and/or associated minimum revenue thresholds; maintain financial literacy, manage inventory and purchasing, responsibly manage facility assets, and follow financial policies and procedures.
Ensure accurate employee timekeeping and timely approvals; interview and select employees; onboard, orient, train, engage, and recognize staff and providers; and maintain appropriate staffing levels and schedules.
Use patient health and billing systems effectively; ensure appropriate and compliant use of information technology; support accurate coding; participate in audits; and safeguard protected health information in accordance with privacy laws and organizational policies.
Provide operational leadership across assigned locations, communicate professionally, promote positive physician relations, maintain effective organizational relationships, and motivate others toward organizational and personal goals.
Promote positive patient relations and effective service recovery; optimize ophthalmology workflows and patient flow; use quality-improvement methods and patient feedback, including NPS surveys, to improve care and operations.
Ensure patient care follows clinical policies and procedures; implement clinical programs, promote clinical standards, and monitor quality measures.
Promote facility safety and security through inspections and hazard monitoring; coordinate emergency preparedness activities; ensure staff access to and knowledge of MSDS and workplace safety procedures; and ensure regular equipment maintenance and repairs.
Understand and use financial assistance and financial best practices; coordinate accounts receivable activities with the Billing Department as needed; promote approved registration practices; and ensure accurate, compliant coding practices, training staff and providers as applicable.
Assess the feasibility of innovations in ophthalmology care delivery and patient-provider interactions; lead and initiate community marketing activities; and promote positive public relations.
Actively participate in quality improvement initiatives.