Practice Manager II

Lehigh Valley Health Network • Boyertown, PA

3d • Onsite

About The Position

The Practice Manager II directs, supervises, and coordinates daily activities of a physician practice. The role often covers multiple locations and specialties, generally encompassing 10–25 providers. Research, CPC, resident activities, and the overall size and scope of the practice contribute to a medium-to-high level of complexity. The manager may also manage Practice Manager I employees and/or Practice Supervisors at locations within the designated scope.

The position oversees practice operations to promote prompt and courteous patient treatment, supports the development of policies and procedures with upper management, manages personnel matters, and responds to provider needs. The role is based onsite at the Boyertown location and is scheduled Monday through Friday on the day shift.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a physician practice or healthcare setting.
• Understanding of the necessity and value of teamwork and ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of organizational customer support policies, standards, and procedures, and ability to guide customers on company interactions.
• Knowledge of and ability to adhere to customer support service agreements and associated support levels and activities.
• Knowledge of and ability to use desktop office support tools, such as word processing, email, presentation software, and spreadsheets.
• Knowledge of and ability to use office electronic mail software and capabilities.
• Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use are required.

Nice To Haves

• Bachelor’s degree.
• One year of management or supervisory experience preferred.

Responsibilities

• Interact with coworkers, visitors, and other staff in a manner consistent with organizational values.
• Supervise physician practice operations to ensure prompt and courteous treatment of patients and effective practice operations.
• Assist upper management in developing policies and procedures to maintain effective and efficient practice operations.
• Manage personnel matters, including new employee training, performance management, and disciplinary actions.
• Interview prospective employees and participate in hiring decisions for the designated office.
• Respond to provider needs and requests, escalating issues to regional leaders or administrators when appropriate.
• Conduct annual written performance appraisals of support staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED