Practice Manager II - 226

Keplr Vision•Belmont, NC

About The Position

The Practice Manager II is responsible for ensuring patients receive high-quality care and for resolving most patient and employee issues. The position provides immediate guidance and supervision to practice staff and works closely with the Lead OD and other ODs to support an exceptional patient experience, high standards of patient care, and efficient workflows. The manager oversees practice operations, staff development and performance, financial analysis, compliance, and product and inventory management. The reporting structure depends on practice alignment; the role may report to the Lead OD, Director of Operations, or Area Manager.

Requirements

Excellent customer service skills and professional presentation.
Strong communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to solve problems, exercise sound judgment, and maintain attention to detail.
Ability to handle and prioritize multiple tasks and meet deadlines.
General understanding of operations and processes, with strong business acumen.
Understanding of optometric business processes and strategic development.

Nice To Haves

Optical experience is preferred.
At least 3 years of retail management or supervisory experience is preferred.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD to ensure an exceptional patient experience.
Lead, coach, inspire, and develop staff to deliver excellent customer service; serve as a role model for the team.
Work with ODs to support high standards of patient care and workflow efficiency.
Provide guidance, on-the-job training, and support to team members while monitoring practice operations.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber staff.
Ensure compliance with billing requirements, staff behavior expectations, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.
Resolve patient and employee issues.