Practice Manager II

Midwest Vision Partners • Joliet, IL

6d

About The Position

The Practice Manager provides effective leadership and accountability for the operations of two or more practice locations and/or associated minimum revenue thresholds. The role oversees business operations, personnel management, and daily practice operations, with responsibility for patient-focused clinical care, human resources, information systems, quality assurance, and financial management. The manager supports locations in Joliet and New Lenox and may travel as needed to other locations.

The position manages operational budgets, staffing and employee engagement, health and billing information systems, compliance, clinical workflows and standards, facility safety and maintenance, accounts receivable practices, and community marketing and public relations. The manager also participates in quality improvement initiatives and works to promote effective patient care and operational performance.

Requirements

• Five years of operational management experience in a healthcare setting.
• Knowledge of fiscal management practices and human resource management techniques.
• Knowledge of governmental regulations and reimbursement requirements.
• Skill in developing and maintaining effective relationships with administration and providers.
• Highly motivated, detail-oriented, and organized.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong work ethic and demonstrated customer service skills.
• Ability to multitask and meet deadlines.
• Dependability and early morning availability.
• Growth motivated and capable of supporting multi-location expansion.
• Travel to Joliet and New Lenox locations is required, as well as other travel as needed.

Nice To Haves

• Bachelor's degree in Health or Business Administration, or equivalent experience, preferred.

Responsibilities

• Propose and manage operational budgets for multiple practice centers or associated revenue thresholds; maintain financial literacy, inventory controls, purchasing procedures, facility assets, and compliance with financial policies.
• Oversee employee timekeeping and approvals, interviews and selection, onboarding and orientation, engagement and recognition activities, training, staffing levels, and scheduling.
• Use patient health and billing systems effectively; ensure appropriate information technology use, accurate coding, audit participation, and compliance with HIPAA and organizational privacy policies.
• Provide operational leadership across assigned locations, communicate professionally, support positive physician relations, maintain organizational relationships, and motivate staff toward organizational and personal goals.
• Promote positive patient relations and service recovery; improve ophthalmology delivery processes and patient flow; use quality-improvement methods and patient feedback, including NPS surveys, to improve care and operations.
• Understand and enforce clinical policies and procedures; implement clinical programs, promote clinical standards of care, and monitor quality measures.
• Promote facility safety and security through inspections, hazard monitoring, emergency preparedness activities, accessible safety data sheets, staff training, and regular equipment maintenance and repairs.
• Coordinate accounts receivable activities with the Billing Department as needed; train staff and providers in financial assistance practices, financial best practices, approved registration, and accurate, compliant coding.
• Explore practical innovations in ophthalmology care delivery and patient-provider interactions; lead marketing activities, promote services and providers in the communities served, and support positive public relations.
• Actively participate in quality improvement initiatives.

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life, and short- and long-term disability insurance
• Generous paid time off (PTO) program
• Seven company-paid holidays
• 401(k) retirement plan with company match
• Inspirational culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager