Practice Manager

Modena Allergy + Asthma • San Gabriel, CA

10d

About The Position

The Modena Allergy & Asthma Practice Manager I leads administrative operations, coordinates staff, and optimizes workflows to support excellent patient care. This position oversees day-to-day medical office operations and works to provide a seamless patient experience. The manager develops a thorough understanding of services, testing, and treatments offered in an allergy, asthma, and pulmonary practice, including the OIT program, and supports patient care and office operations accordingly.

The role includes maintaining healthcare regulatory and HIPAA compliance; coordinating clinic and provider scheduling and front- and back-office workflows; overseeing patient intake, insurance verification, and referrals; resolving patient concerns and operational issues; and maintaining office policies, supplies, inventory, and equipment. The manager serves as the primary contact for the landlord and IT consultant and supports the EHR and Practice Management system, including workflow monitoring and staff training.

The Practice Manager supervises, trains, and supports front desk staff, medical assistants, and administrative personnel. In collaboration with HR and billing specialists, the manager supports payroll and employee records, billing and insurance claims, patient payments, Buy & Bill operations, and prior authorizations. The position also coordinates supply ordering and maintenance with marketing, nursing staff, and physicians.

Modena Health and Modena Allergy & Asthma are physician-led, hospitality-focused, technology-enabled medical practices specializing in allergy, asthma, and immunology care, with clinics in Southern California and Arizona and plans for national expansion. The organization provides compassionate, patient-centered care to pediatric and adult patients and emphasizes collaboration, positivity, growth, and improving lives through diagnosis, treatment, and research. The position is based in San Diego and supports an expanding network.

Requirements

• At least 3–5 years of medical office management experience, preferably in an allergy, asthma, or immunology setting.
• Strong understanding of medical billing, insurance verification, and revenue cycle management.
• Proficiency with electronic medical records (EMR) systems and office management software.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask, delegate, and prioritize in a fast-paced environment.
• Knowledge of HIPAA regulations, medical compliance, and healthcare administration best practices.
• Strong customer service skills and a patient-first mindset.
• Ability to stand, walk, and move throughout the clinic for extended periods, if applicable.
• Ability to occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed.
• Frequent use of hands and fingers for patient care and equipment operation.
• Normal or corrected vision and hearing, and ability to respond quickly in a fast-paced clinical environment, if applicable.

Nice To Haves

• A bachelor’s or associate’s degree in healthcare administration, business management, or a related field is preferred.
• Experience in an allergy, asthma, or immunology setting.
• Familiarity with ModMed.

Responsibilities

• Oversee day-to-day medical office operations and support a seamless patient experience.
• Develop a thorough understanding of allergy, asthma, and pulmonary services, testing, and treatments, including the OIT program.
• Maintain compliance with healthcare regulations, HIPAA, office policies, MAA protocols, and SOPs.
• Manage clinic and provider scheduling and coordinate front- and back-office workflows to optimize efficiency.
• Oversee patient intake and insurance verification while minimizing appointment wait times.
• Handle patient concerns and resolve operational issues professionally.
• Maintain office supplies, medical inventory, and equipment.
• Develop and implement office policies and procedures in accordance with MAA protocols and SOPs.
• Serve as the primary contact for the landlord and IT consultant; coordinate office repairs, lease reviews, and IT network changes.
• Monitor the patient inquiry inbox, review and approve self-scheduled appointments, and manage new patient referrals.
• Supervise, train, and support front desk staff, medical assistants, and administrative personnel.
• Work with HR to ensure payroll accuracy and maintain employee records, including licensure documentation.
• Provide primary support for the EHR and Practice Management system, including workflow monitoring and staff training.
• Manage billing, insurance claims, and financial transactions in coordination with billing specialists.
• Intake deposits from EOBs and send them to the billing department; oversee collection of patient out-of-pocket expenses and payment methods.
• Work with the internal billing team to address patient questions and concerns in a timely manner.
• Work with administrative staff to manage the Buy & Bill program and oversee prior authorization workflow.
• Manage ordering and maintenance of office and medical supplies in collaboration with marketing, nursing staff, and physicians.
• Perform additional duties as assigned.

Benefits

• Competitive salary and opportunity for performance-based bonuses.
• Medical, dental, and vision insurance plans for eligible full-time employees.
• 401(k) retirement plan with employer matching.
• Paid time off (PTO), sick time, floating holidays, and holiday pay for eligible full-time employees in accordance with company policy.
• Continuing education support and professional development opportunities.
• Opportunity to shape the future of a growing allergy and asthma practice and expanding network.
• Supportive, mission-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed