Practice Manager

Upperline Health•Lithonia, GA

10d

About The Position

Upperline Health is seeking a Practice Manager to support its East Atlanta offices in Covington, Lithonia, Snellville, and Duluth. The Practice Manager leads operational excellence, provider relationships, and business performance across seven offices. This fast-paced role works with providers, clinic teams, and regional and central leadership to address operational issues and implement organizational initiatives. The Practice Manager is responsible for clinic financial and operational performance, staffing, and the patient-care processes that support both fee-for-service and value-based care. The role also builds effective teams, supports a positive clinic culture, develops referral relationships in local markets, and reports performance data to operational leadership.

Requirements

Direct management experience over a clinic team.
Proven experience leading and influencing diverse stakeholders.
Demonstrable success leading initiatives, establishing and achieving goals, and motivating a team.
Excellent written and oral communication skills.
Excellent computer skills.
Strong knowledge of medical terminology.

Nice To Haves

Healthcare management experience is preferred.
Previous experience working with an EMR; athenahealth EMR is a plus.

Responsibilities

Lead execution of in-clinic operational initiatives across seven offices, coordinating clinics and doctors with central leadership, regional leadership, and the broader care team.
Own clinic P&L and performance against fee-for-service and value-based care KPIs, including visits, charges, patient enrollment and engagement, and admits per thousand.
Oversee staffing and supplies ordering.
Build effective teams in partnership with providers and clinic staff.
Recruit and hire non-provider clinical staff; manage performance, employee and doctor experience, and turnover.
Ensure daily clinic coverage and appropriate staffing.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Resolve operational problems promptly and respond to providers, clinic staff, and other care team members.
Lead local outreach, develop relationships with primary care physicians and other referring providers, and generate clinic referrals.
Maintain a positive clinic culture and build trust and respect within the clinic.
Make timely, high-quality decisions.
Provide regular data reporting to operational leadership.