Practice Manager

Vision Innovation Partners•Fredericksburg, VA

10d

About The Position

The Practice Manager assists the Regional Administrator in overseeing the clinic’s day-to-day operations, ensuring office policies, procedures, and plans are carried out efficiently. The role provides leadership, guidance, and expertise to staff and communicates departmental activities to the team. The Practice Manager is responsible for operational performance, patient experience and quality of care, staff supervision and development, clinic workflow, equipment maintenance, and compliance with standard medical practices. The position also maintains positive relationships with providers and works toward operational goals set by management.

Requirements

Proven experience hiring, motivating, and managing a team.
Strong staff relations skills.
Bachelor’s degree from an accredited university in a related field and at least 5 years of experience managing in a healthcare setting, or at least 7 years of experience managing in a healthcare setting.
Experience managing the financial aspects of a healthcare clinic.
Ability to concentrate and pay close attention to detail when receiving instructions, reading and interpreting procedures and related materials, inspecting materials while using equipment, and working one-on-one with patients.
Leadership qualities, diplomacy, discretion, and ability to enforce difficult positions.
Excellent communication and public speaking skills, and exceptional interpersonal abilities.
Ability to work independently and in a team environment.
Proficiency with Microsoft Suite, particularly Excel.

Nice To Haves

Ophthalmology or optometric management experience.
Certified Ophthalmic Technician licensure or another medical licensure.

Responsibilities

Manage daily clinical operations, including reviewing patient, physician, and technician schedules, assigning clinical space, monitoring clinic flow, and coordinating with facility staff.
Improve the patient experience by investigating complaints, drawing conclusions, and contacting patients to resolve satisfaction concerns.
Provide training and guidance to clinical staff, oversee performance reviews, monitor technical staff routines, and train new technical staff.
Review reports to determine clinic needs, verify workflows, identify waste, and find opportunities to improve efficiency.
Oversee clinical equipment maintenance by coordinating timely repairs and proper functioning with clinical staff.
Manage the practice’s day-to-day operations and supervise physicians and staff in accordance with company policies and procedures.
Maintain high standards of customer service and patient care.
Ensure compliance with standard medical practice to manage and minimize risk.
Resolve medical-administrative problems and maintain open communication with staff to support morale and a professional, healthful clinic atmosphere.
Maintain professional affiliations and pursue professional development to stay current with healthcare trends and developments.
Develop and maintain positive relationships with providers.
Meet operational goals set by management.