Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 3 years of scheduling experience in an outpatient medical call center or similar setting.
• At least 3 years of medical insurance verification experience.
• Strong organization and attention to detail.
• Strong customer service, interpersonal, and verbal and written communication skills, including the ability to remain composed with frustrated or angry patients or family members.
• Patience, compassion, and a friendly, welcoming, service-oriented approach.
• Ability to work collaboratively in a team-driven, fast-paced environment.
• Flexibility, adaptability, multitasking ability, and proactive problem-solving skills.
• Ability to remain positive and work well under pressure.
• Ability to communicate effectively with people in person and by phone.
• Trustworthiness and ability to handle confidential information.
• Ability to act effectively as a liaison among patients, physicians, and office staff.
• Punctuality in commencing office hours.
• Neat and professional appearance.

Responsibilities

• Open and close the office daily.
• Greet and check in patients arriving for medical appointments.
• Verify and update patient demographic and insurance information.
• Collect patient copayments.
• Verify medical benefits and obtain referrals and authorizations as required.
• Complete confirmation calls.
• Maintain patient records and ensure required consent and intake forms are complete before visits.
• Schedule appointments and assist with rescheduling.
• Answer incoming calls and transfer office-related calls as needed.
• Provide medical administrative support, including scanning and data entry.
• Maintain an organized and safe patient waiting area.
• Collaborate with Patient Services and medical assistant staff.
• Check patients out and provide visit documentation.
• Coordinate patient care across service lines and locations.
• Handle patient inquiries and complaints.
• Communicate with patients about care by phone and through the patient portal.
• Maintain provider schedules to ensure 100% utilization.
• Respond promptly to requests from patients, providers, and team members.
• Educate patients about services and requirements.