Patient Service Representative Jobs

About The Position

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Open availability for day, evening, and overnight shifts, including weekends and holidays.
• Availability to work shifts of up to 12 hours and participate in a rotating on-call schedule.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Work as needed across multiple departments after cross-training.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and experience in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.