PRN Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative at Ascension St. Thomas West Hospital, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. No healthcare experience is required; training is provided. The role involves working across multiple computer systems, answering phones, assisting patients, and navigating insurance information while balancing accuracy and empathy in a fast-paced setting. You will interact with clinical teams and emergency staff, adapt to interruptions during urgent situations, and help ease patient concerns. The position is PRN, with a minimum of 48 hours required per month and 24 hours on call; additional shifts are available.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities to learn and grow a healthcare career.
- Supportive team environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
