PRN Customer Service Representative - Patient Registration

R1 RCM • McMinnville, TN

1d • $15 - $19 • Onsite

About The Position

R1 is seeking a Patient Registration Customer Service Representative at Ascension St. Thomas River Park Hospital. This role serves as a first point of contact for patients checking into the hospital, helping them navigate registration, answering questions clearly and compassionately, and gathering accurate information. The representative supports patients who may be ill, anxious, confused, or overwhelmed, and works with clinical teams during urgent care situations.

The work involves using multiple computer systems, answering phone calls, and interacting with patients in person in a fast-paced hospital environment. R1 provides training in healthcare processes, insurance basics, and hospital workflows. The position is PRN as needed, with a minimum of 48 hours required per month and 24 hours on call; additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to work at a fast pace, manage interruptions, and balance accuracy with compassionate service.

Nice To Haves

• Medical or healthcare experience; not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Register patients efficiently across multiple computer systems.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package
• Professional development and career growth opportunities
• Training in healthcare processes, insurance basics, and hospital workflows

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED