PRN Customer Service Representative - Patient Registration

R1 RCM • Franklin, WI

1d • $16 - $21 • Onsite

About The Position

The Patient Registration Customer Service Representative is the first point of contact for patients checking into the hospital. The role helps patients through registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with people who may be anxious, ill, confused, or overwhelmed. The position involves working across computer systems, handling phone and in-person interactions, navigating insurance information, and adapting to interruptions from clinical teams during urgent care situations. Training is provided, and prior healthcare experience is not required. The role is PRN at Ascension SE Wisconsin Hospital Franklin, with at least 48 hours required per month, including 24 hours on call; additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work the PRN schedule, including a minimum of 48 hours per month and 24 hours on call.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED