PRN Customer Service Representative - Patient Registration
About The Position
R1 is hiring a PRN Customer Service Representative in Patient Registration at Ascension Columbia St. Mary's Ozaukee. The representative is the first point of contact for patients checking into the hospital, helping them navigate registration, answering questions clearly and compassionately, and collecting accurate information. The role involves working across computer systems, handling phone and in-person interactions, and supporting patients who may be ill, anxious, confused, or overwhelmed. Representatives also work with insurance information and adapt to interruptions from clinical teams during urgent care situations. Healthcare experience is not required; training is provided. The position is PRN as needed, with a minimum of 48 hours required per month and 24 hours on call; additional shifts are available. The stated base pay range is $16.00–$21.10 per hour.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and collect information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities for professional learning and career growth.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
