PRN Customer Service Representative - Patient Registration
About The Position
The Customer Service Representative in Patient Registration is the first point of contact for patients checking into Ascension St Thomas Highlands. The role helps patients navigate registration, answers questions with clarity and compassion, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided. This is a PRN, as-needed position requiring a minimum of 48 hours per month and 24 hours on call, with additional shifts available. The work takes place in a fast-paced hospital environment and involves switching among computer systems, phone calls, and in-person interactions while balancing accuracy with compassionate service. The listed base pay range is $14.50–$18.99 per hour.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
- Compassionate communication and ability to learn quickly and thrive in a dynamic environment.
Nice To Haves
- Medical or healthcare experience; not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Register patients efficiently across multiple computer systems.
- Answer phones and gather information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
