PRN Patient Registration Customer Service Representative

R1 RCM • Oshkosh, WI

1d • $16 - $21 • Onsite

About The Position

At R1, a provider of technology-driven healthcare revenue cycle solutions, the Patient Registration Customer Service Representative helps create a positive patient experience by assisting patients as they check into the hospital. The role involves guiding patients through registration, answering questions clearly and compassionately, and gathering accurate information in a fast-paced setting. The position is based at Ascension NE Wisconsin Mercy and is PRN as needed. Healthcare experience is not required; training is provided.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work on your feet and think quickly in a dynamic, fast-paced environment.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patients’ questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and help ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Professional learning and career growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED