PRN Customer Service Representative - Patient Registration
About The Position
R1 is hiring a PRN Patient Registration Customer Service Representative at Ascension St. Thomas Rutherford Hospital. The representative is often the first person patients meet when checking into the hospital and helps them through registration with clear, compassionate service. The role is open to candidates without healthcare experience; training is provided. The position is as-needed, with a minimum of 48 hours required per month and 24 hours on call. Additional shifts are available. It is a fast-paced, patient-facing role that involves working across computer systems, answering phones, collecting accurate information, and assisting patients who may be ill, anxious, confused, or overwhelmed. The representative collaborates with clinicians and emergency staff and adapts to interruptions during urgent care situations.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; it is not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Register patients efficiently across multiple computer systems.
- Answer phones and collect information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare workflows and develop a healthcare career.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
