As Needed Part Time Patient Registration Customer Service Representative
About The Position
At R1, the Customer Service Representative - Patient Registration is the first point of contact for patients and families, helping them access care through efficient, accurate registration and compassionate customer service. The role involves in-person check-ins, phone calls, and work across multiple computer systems in a fast-paced healthcare setting. Representatives gather patient information, enter demographic and medical data, navigate insurance and coverage details, collect co-pays, and provide cost estimates when applicable. They support timely access to care, help reduce registration delays, respond to questions with clarity, and collaborate with nurses, physicians, and other care teams to support patient flow. The position offers training in healthcare registration and insurance processes, along with exposure to patient access, revenue cycle operations, and hospital workflows. The role is based at Ascension Seton Cedar Park and is PRN/as needed, with a minimum of 48 hours per month and 24 hours on call.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Strong composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
- Answer phones and gather accurate patient information efficiently.
- Help minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Provide reassurance and support to patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, clinicians, emergency staff, and care teams to support smooth patient flow.
- Learn and apply healthcare registration and insurance processes through training.
- Manage phone calls, in-person interactions, and computer-based tasks while balancing multiple priorities.
Benefits
- Competitive benefits package.
- Training in healthcare registration and insurance processes.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
- Supportive team environment focused on collaboration and patient experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
