Part Time As Needed Patient Registration Customer Service Representative
About The Position
At R1, the Patient Registration Customer Service Representative is the first point of contact for patients and families, helping ensure fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success at Ascension Providence Health Center. The position involves patient check-in, phone support, and working across multiple computer systems in a fast-paced environment. Representatives gather and enter patient information, assist with insurance and coverage details, collect co-pays, and provide cost estimates when applicable. They help patients who may be ill, anxious, confused, or overwhelmed and collaborate with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. This is a part-time PRN, as-needed position with a minimum requirement of 48 hours per month and 24 hours on call. The listed base pay range is $14.50–$18.99 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Availability for part-time PRN work as needed, with a minimum of 48 hours per month and 24 hours on call.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front-desk work.
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process.
- Work across multiple computer systems to register patients efficiently and accurately.
- Answer phones and gather accurate patient information quickly.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Balance phone calls, computer-based check-ins, and in-person interactions while managing multiple tasks.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
