Customer Service Representative - Part Time As Needed Patient Registration

R1 • Pensacola, FL

2d • Onsite

About The Position

The Customer Service Representative – Patient Registration is the first point of contact for patients at Ascension Sacred Heart Pensacola. The role supports patient access to care by providing compassionate, accurate, and efficient registration and check-in services. Representatives work across multiple computer systems, answer phones, gather patient information, explain processes, and help patients and families during potentially stressful situations.

The position is PRN and part time as needed, without a set schedule. Shifts vary according to coverage needs and may be 8–12 hours; open availability for day, evening, and overnight shifts is required, along with weekend and holiday availability and participation in a rotating on-call schedule. PRN associates may be cross-trained to work in multiple departments and locations as needed.

No healthcare background is required; training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, revenue cycle, and hospital operations, with opportunities for growth within R1. The US-based hourly pay range is $16.00–$21.10, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to meet the stated availability requirements: day, evening, and overnight shifts; weekends and holidays; shifts up to 12 hours; and a rotating on-call schedule.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and quickly gather accurate patient information.
• Help minimize registration delays and support timely access to care.
• Answer patient questions with clarity and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.
• Work across multiple departments and locations as needed after cross-training.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED