Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative – Patient Registration is the first point of contact for patients at Ascension Sacred Heart Bay Diagnostic Imaging Center in Panama City Beach, Florida. The role provides compassionate, accurate patient registration and check-in, helping patients access care efficiently while supporting patient experience, hospital operations, and revenue cycle processes. Associates work across multiple computer systems and departments, and collaborate with clinical teams to support smooth patient flow. Training is provided; prior healthcare experience is not required. This is a part-time, as-needed (PRN) position with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts is required, as are weekends, holidays, and participation in a rotating on-call schedule. PRN associates may be cross-trained in multiple departments. The US-based hourly pay range is $16.00–$21.10. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain a high level of attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test, and meet vaccination requirements.
- Open availability for day, evening, and overnight as-needed shifts; weekend and holiday availability; availability for shifts up to 12 hours; and participation in a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.
- Healthcare background; not required, as training is provided.
Responsibilities
- Provide customer service and assist patients and families with check-in across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Work across multiple departments as needed after cross-training.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
