Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative – Patient Registration is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The role supports patient experience, hospital operations, and revenue cycle performance by handling check-in, gathering patient information, and coordinating with care teams. No healthcare background is required; training is provided. This is a PRN, as-needed position at Ascension Sacred Heart Pensacola with no set schedule. Associates are cross-trained across departments and locations as needed. Shifts vary according to coverage needs and range from 8 to 12 hours, with a rotating on-call schedule. Open availability for day, evening, and overnight shifts, as well as weekends and holidays, is required.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight as-needed shifts, including weekends and holidays; availability to work shifts up to 12 hours and participate in a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Assist patients and families with check-in, providing exceptional customer service and registering patients across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Enter patient demographic and medical information; navigate insurance plans and coverage details.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Cross-train in multiple departments and locations as needed.
Benefits
- Competitive benefits package
- Opportunity for growth within R1
- Training and professional growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
