Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative – Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients and families check in, supports timely access to care, and contributes to patient experience, hospital operations, and revenue cycle success. The role is based at Ascension St Vincent's Emergency Room Arlington and includes cross-training in multiple departments as needed. This is a PRN, part-time as-needed position with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts is required, as are weekend and holiday availability and participation in a rotating on-call schedule. Training is provided for candidates without healthcare experience.
Requirements
- High school diploma or GED.
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Availability for day, evening, and overnight shifts; weekends and holidays; shifts up to 12 hours; and a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays to support timely access to care and answer questions with clarity and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Cross-train and work across multiple departments as needed.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
