Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative - Patient Registration is the first point of contact for patients at LifePoint Marquette General Hospital. The role supports patient access and hospital operations by providing fast, compassionate, and accurate registration and check-in services. Representatives use multiple computer systems, answer phones, gather patient information, and help patients and families navigate the registration process. They explain information clearly, support timely access to care, and build trust with patients who may be ill, anxious, confused, or overwhelmed. The position also involves navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, and care teams to support smooth patient flow. Associates may be cross-trained in multiple departments as needed. Healthcare experience is not required; training is provided. This is an as-needed, part-time PRN position without a set schedule. Shifts vary according to coverage needs and may range from 8 to 12 hours. Open availability for day, evening, and overnight shifts, as well as weekends and holidays, is required. The role includes a rotating on-call schedule.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight as-needed shifts.
- Availability to work weekends and holidays.
- Availability for shifts of up to 12 hours and a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays.
- Answer patient questions with confidence, clarity, and compassion.
- Enter patient demographic and medical information.
- Navigate insurance plans and coverage details, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Cross-train and work in multiple departments as needed.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
