Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative - Patient Registration is the first point of contact for patients and helps ensure they receive fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The position is based at Ascension St Vincent's Health Center - St Johns in St. Augustine, Florida. This is a PRN, as-needed role without a set schedule. Shifts vary according to coverage needs, range from 8 to 12 hours, and include a rotating on-call schedule. Open availability for day, evening, and overnight shifts is required, as is holiday and weekend availability. PRN associates are cross-trained in multiple departments as needed. The role offers training for candidates without healthcare experience and exposure to healthcare administration, patient access, insurance processes, and hospital operations.
Requirements
- High school diploma or GED.
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight shifts, including holidays and weekends.
- Availability for shifts of up to 12 hours and participation in a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.
Responsibilities
- Provide exceptional customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help patients access care promptly by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Work across multiple departments as needed after cross-training.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
