Part Time As Needed Patient Registration Customer Service Representative

R1 RCM • Kyle, TX

5d • $16 - $23

About The Position

At R1, a healthcare technology and revenue cycle services company, the Patient Registration Customer Service Representative works in Patient Registration at Ascension Seton Hays. The representative is often the first person patients meet when checking into the hospital and helps make the registration experience clear and supportive. The role is part-time, as-needed (PRN), with a minimum of 48 hours required per month, including 24 hours on call; additional shifts are available.

The position combines patient-facing service with administrative work in a fast-paced hospital environment. The representative uses multiple computer systems, answers phones, gathers and verifies information, and helps patients understand the registration process and insurance coverage. They support patients who may be ill, anxious, confused, or overwhelmed, while adapting to interruptions and requests from clinical teams during urgent care situations. Healthcare experience is not required; training is provided.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work in a dynamic, fast-paced environment and balance accuracy with compassionate patient service.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with clarity and compassion.
• Gather accurate information efficiently in a fast-paced environment.
• Work across multiple computer systems to register patients.
• Answer phones and collect information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.

Benefits

• Competitive benefits package
• Training and opportunities for career growth and professional learning
• Supportive team environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED