Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative – Patient Registration serves as a first point of contact for patients, helping ensure fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The role is based at Ascension St Vincent's Clay County and includes as-needed shifts without a set schedule. Shifts vary according to coverage needs, range from 8 to 12 hours, and include a rotating on-call schedule. Open availability for day, evening, and overnight shifts, as well as weekends and holidays, is required. PRN associates are cross-trained in multiple departments as needed. The position provides experience in healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations. Training is provided for candidates without a healthcare background, and the role may support future career growth within R1.
Requirements
- High school diploma or GED.
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight as-needed shifts.
- Availability to work weekends and holidays.
- Availability for shifts of up to 12 hours and a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Work across multiple departments as needed following cross-training.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
