Part Time As Needed Patient Registration Customer Service Representative
About The Position
R1 is seeking a Patient Registration Customer Service Representative to serve as a first point of contact for patients at Ascension Seton Medical Center Austin. The role supports patient access and hospital operations by providing accurate, efficient registration and compassionate customer service to patients and families, including during stressful or urgent moments. The representative checks patients in using multiple computer systems, answers phones, gathers and enters patient information, and helps minimize registration delays. The role also involves navigating insurance plans and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The representative works with nurses, physicians, and other care teams to support smooth patient flow. This is a part-time, as-needed (PRN) position with a minimum requirement of 48 hours per month and 24 hours on call. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, revenue cycle operations, and potential career growth within R1.
Requirements
- High school diploma or GED.
- Exceptional customer service experience.
- Strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Ability to adapt to shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and help patients and families complete the check-in and registration process.
- Use multiple computer systems to register patients accurately and efficiently.
- Answer phone calls and quickly gather accurate patient information.
- Help minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Provide calm, compassionate support to patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Balance multiple systems and tasks in a fast-paced environment.
Benefits
- Comprehensive, competitive benefits package.
- Training in healthcare registration and insurance processes.
- Opportunity for growth within R1.
- Supportive team environment and opportunities for professional learning and career growth.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
