Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative – Patient Registration is the first point of contact for patients at Intermountain American Fork Hospital. The role provides fast, compassionate, and accurate access to care by registering patients, assisting with check-in, and supporting patient flow. It involves working across multiple computer systems, answering phones, gathering and entering patient information, navigating insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and other care teams while supporting patients and families who may be ill, anxious, confused, or overwhelmed. This is a part-time, PRN, as-needed position requiring at least 48 hours per month and 24 hours on call. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for career growth within R1.
Requirements
- Exceptional customer service experience.
- Strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details.
- Enter patient demographics and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and support for professional development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
