Patient Service Representative II, Per Diem

Sutter Health • Vallejo, CA

1d • $32 - $45 • Onsite

About The Position

The Patient Service Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through effective communication and competent performance, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting patient care. The position may also include specific departmental tasks and orienting other staff.

The primary location is Brentwood, California. Travel and coverage across SEBMF locations are required based on business needs, including Orinda, Albany, Castro Valley, Oakland, Berkeley, Richmond, Lafayette, Antioch, Solano, and Vallejo. This is a per diem/casual position with varied shifts, eight-hour shift hours, variable days, and weekends as needed.

Requirements

• High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
• One year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.
• Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
• Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
• Time-management and organizational skills, including prioritizing assignments and meeting deadlines while following standardized policies and procedures.
• General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
• Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
• Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Greet and check in patients entering the medical facility.
• Verify patient information, schedule appointments, and update electronic health records.
• Facilitate intake procedures, including completion of healthcare and insurance forms.
• Collect payments for services.
• Communicate effectively with patients, their families or support groups, healthcare providers, and other personnel.
• Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety.
• Protect the privacy of each patient's Protected Health Information (PHI).
• May perform specific departmental tasks and orient other staff.
• Travel to and provide coverage at SEBMF locations based on business needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED