Patient Service Representative Lead - Pulmonary

Endeavor Health•Naperville, IL

21h•$22 - $32•Onsite

About The Position

The Patient Service Representative Lead leads front desk duties and provides front desk coverage at assigned site(s). The role serves as the point person for patient service representatives and includes patient reception, registration, appointment scheduling, telephone support, insurance verification, and payment processing. The position is based at 100 Spalding Drive in Naperville, Illinois, and includes some travel to other locations with flexible hours as operational needs require. The schedule is full-time, 40 hours per week, with office hours Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED.
One year of previous clinic experience.
Keyboard and computer skills.
A valid driver's license is required if selected to perform related duties at an off-site location. If using a personal vehicle, the employee must maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Responsibilities

Lead front desk duties and provide front desk coverage.
Answer incoming calls and schedule appointments.
Greet patients and register new patients in the computer system.
Schedule laboratory and off-site diagnostic tests requested by physicians.
Verify insurance eligibility and interpret covered benefits.
Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
Serve as the point person for patient service representatives at assigned site(s).
Travel to other locations as needed to meet operational needs.