Patient Access Representative - Pulmonary

Saint Luke's Health System • Kansas City, MO

2d

About The Position

The Patient Access Representative serves as a first point of contact for patients in a Pulmonary Clinic. The role collects demographic, financial, insurance, and biographical information and supports an accurate, efficient registration process while providing an exceptional patient experience. It requires strong computer skills, critical thinking, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

The representative verifies insurance eligibility and benefit coverage, gathers and documents information needed for billing and reimbursement, collects patient payments, and explains available financial resources such as payment plans and lines of credit. The role also maintains patient information in electronic systems, follows applicable federal and state requirements for registration and data collection, and supports departmental workflow and productivity standards. Centralized Patient Access expectations include meeting Career Ladder Level I quality scores, demonstrating registration proficiency for at least one assigned location, maintaining a customer service review score of at least 92%, and meeting applicable productivity and performance goals.

Requirements

• Strong customer service and communication skills.
• Ability to answer registration-related questions with minimal supervision.
• Excellent attention to detail and organizational skills.
• Strong computer proficiency and data-entry accuracy.
• Critical-thinking and problem-solving abilities.
• Ability to multitask and thrive in a fast-paced healthcare setting.
• Less than one year of applicable experience.

Responsibilities

• Conduct professional patient interviews to obtain demographic, financial, and biographical information.
• Verify patient insurance eligibility and confirm benefit coverage.
• Gather and document information needed for accurate billing and reimbursement.
• Maintain compliance with federal and state regulations related to patient registration and data collection.
• Collect patient payments using professional communication and negotiating techniques.
• Provide information about available financial resources, including payment plans and lines of credit.
• Deliver customer service while ensuring registration accuracy and efficiency.
• Accurately enter and maintain patient information within electronic systems.
• Support efficient workflow and departmental productivity standards.
• Achieve Career Ladder Level I quality scores established by Patient Access Leadership.
• Demonstrate proficiency in registration processes for at least one assigned location.
• Maintain a minimum customer service review score of 92%.
• Meet applicable productivity and performance goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed