Patient Access Representative - Pulmonary

PeaceHealth • Eugene, OR

3d

About The Position

PeaceHealth is hiring a full-time Patient Access Representative for its Pulmonary department. This is a 1.00 FTE day position. The role coordinates activities between scheduling, insurance verification, and pre-certification, and acts as a clinical liaison with physician practices in connection with pre-visit services. Duties may vary by location and can include chart management, patient transport, and departmental coverage.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience; for Care Delivery Area and Outpatient Clinics, a strong customer service background may be considered in lieu of this experience.
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, with an emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial information is accurate.
• Register patients using methods that may vary by location, including a mobile cart.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify coverage and ensure insurance requirements are met.
• Obtain prior authorizations and referrals as appropriate before patients arrive.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, including reminder calls and contacting referrals when required.
• Transport patients using escort or wheeled transport equipment when needed.
• For Oregon West Network – SHMC Outpatient Therapies, manage charts, including creating charts with required forms, copying chart notes for specific insurers, and discharging charts.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED