Patient Access Representative - Pulmonary

Saint Luke's Physician Group•Kansas City, MO

18h

About The Position

The Patient Access Representative works in a Pulmonary Clinic and serves as a first point of contact for patients. The role collects demographic, financial, insurance, and biographical information; supports accurate billing and reimbursement; and delivers an exceptional patient experience. The representative uses electronic systems to enter and maintain patient information, verifies insurance coverage, collects payments, and provides information about available financial resources. The position also supports registration accuracy, efficient workflows, departmental productivity, and compliance with applicable regulations. Centralized Patient Access expectations include achieving Career Ladder Level I quality scores established by Patient Access Leadership, demonstrating registration proficiency for at least one assigned location, maintaining a customer service review score of at least 92%, and meeting applicable productivity and performance goals.

Requirements

Strong customer service and communication skills.
Ability to answer registration-related questions with minimal supervision.
Excellent attention to detail and organizational skills.
Strong computer proficiency and data-entry accuracy.
Critical-thinking and problem-solving abilities.
Ability to multitask and work in a fast-paced healthcare setting.
Less than one year of applicable experience.

Responsibilities

Conduct professional patient interviews to obtain demographic, financial, and biographical information.
Verify patient insurance eligibility and confirm benefit coverage.
Gather and document information needed for accurate billing and reimbursement.
Maintain compliance with federal and state regulations related to patient registration and data collection.
Collect patient payments using professional communication and negotiating techniques.
Provide information about financial resources, including payment plans and lines of credit.
Deliver customer service while ensuring registration accuracy and efficiency.
Accurately enter and maintain patient information in electronic systems.
Support efficient workflow and departmental productivity standards.
Achieve Career Ladder Level I quality scores established by Patient Access Leadership.
Demonstrate proficiency in registration processes for at least one assigned location.
Maintain a minimum customer service review score of 92%.
Meet applicable productivity and performance goals.