Patient Access Representative - Pulmonary

Saint Luke's Physician Group•Overland Park, KS

About The Position

The Patient Access Representative conducts professional patient interviews to obtain demographic, financial, and biographical information. The role requires understanding insurance terminology, collecting information needed to bill payors appropriately, verifying insurance and benefits eligibility, and gathering statistical information in compliance with federal and state regulations, with minimal supervisor support. The representative completes payment transactions using appropriate negotiating techniques to professionally collect amounts owed by patients and guarantors, and refers them to financial resources such as payment plans and lines of credit when appropriate. The position is responsible for quality performance and service excellence, answering basic registration questions with minimal support, and contributing to timely, efficient workflow. Strong computer and critical-thinking skills and the ability to multitask in a fast-paced work environment are required. In Centralized Patient Access, the representative achieves the quality score for career ladder level I as determined by Patient Access Leadership, performs registration in at least one location, consistently scores at least 92% on a customer service review, and meets applicable productivity goals.

Requirements

Strong computer skills.
Critical-thinking skills.
Ability to multitask in a fast-paced work environment.
Ability to understand insurance terminology.
Ability to answer basic registration questions with minimal support.
Applicable experience: less than 1 year.

Responsibilities

Conduct professional patient interviews and obtain demographic, financial, and biographical information.
Obtain information needed to bill payors appropriately.
Verify patient insurance eligibility and confirm benefits eligibility.
Gather statistical information in compliance with federal and state regulations.
Complete payment transactions and professionally collect amounts owed by patients and guarantors using appropriate negotiating techniques.
Refer patients and guarantors to appropriate financial resources, such as payment plans and lines of credit.
Answer basic registration questions with minimal support.
Perform registration in at least one location in Centralized Patient Access.
Meet applicable productivity goals and the quality and customer-service standards established for the role.
Participate in timely, efficient workflow and deliver quality customer service.