Patient Access Representative - Pulmonary
About The Position
The Patient Access Representative conducts professional patient interviews to obtain demographic, financial, and biographical information. The role requires understanding insurance terminology, gathering information needed to bill payors, verifying insurance and benefits eligibility, and collecting statistical information in compliance with federal and state regulations, with minimal supervisor support. The representative completes payment transactions using appropriate negotiating techniques to collect amounts owed by patients and guarantors, and refers them to financial resources such as payment plans and lines of credit when appropriate. The position is responsible for quality performance and service excellence in a fast-paced work environment. In Centralized Patient Access, the representative achieves the quality score for career ladder level I set by Patient Access Leadership, performs registration in at least one location, consistently earns a minimum 92% customer service review score, and meets applicable productivity goals.
Requirements
- Strong computer skills.
- Critical thinking skills.
- Ability to multitask in a fast-paced work environment.
- Ability to answer basic registration questions with minimal support.
- Less than one year of applicable experience.
Responsibilities
- Conduct patient interviews to obtain demographic, financial, and biographical information.
- Understand insurance terminology and obtain information needed to bill payors.
- Verify patient insurance and benefits eligibility.
- Gather statistical information in compliance with federal and state regulations.
- Complete payment transactions and professionally collect amounts owed by patients and guarantors using appropriate negotiating techniques.
- Refer patients and guarantors to financial resources, including payment plans and lines of credit, when appropriate.
- Answer basic registration questions with minimal support.
- Deliver quality customer service and participate in timely, efficient workflow.
- Achieve the applicable career ladder level I quality score and meet productivity goals where applicable.
- Perform registration in at least one location.
- Maintain a minimum 92% score on customer service reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
