Patient Service Representative Infusion, Wound, Oncology

Trinity Health•Baker City, OR

1d•Onsite

About The Position

Saint Alphonsus Health System is hiring a friendly, empathetic, detail-oriented Patient Service Representative to support its Baker City Infusion, Wound, and Oncology team. The representative partners with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and families. Duties include checking patients in, collecting co-pays and other payments, answering telephones, taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. The role also supports scheduling Teledoc appointments, works closely with the wound care nursing team, and occasionally provides coverage for infusion and oncology services. This is a part-time position working three eight-hour shifts per week on the clinic’s alternating schedule. The clinic is open Monday through Friday and is located in the Baker City Hospital in Baker City, Oregon. Saint Alphonsus describes competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health.

Requirements

Previous customer service experience is required.
High school diploma or equivalent is preferred.
Friendly, empathetic, detail-oriented, and able to learn quickly.
Excellent communication and customer service skills when working with patients and families.
Ability to use independent decision-making skills.

Nice To Haves

Healthcare experience.
Electronic health record (EHR) experience.
Knowledge of medical terminology.
Experience with process improvement or lean philosophy.

Responsibilities

Demonstrate the organization’s mission, vision, and values in behavior, practices, and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures and report needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly of delays, explain the reason, and provide the anticipated wait time.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the work area, including reception, neat.
Follow cash control policies and procedures, balance daily financial activities, and collect payments at the time of service.
Schedule Teledoc appointments and work closely with the wound care nursing team, with occasional coverage for infusion and oncology.
Check patients in, collect co-pays, answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update information in EPIC.