Patient Services Representative Wound Care

Corewell Health • Big Rapids, MI

1d • Onsite

About The Position

The Patient Services Representative assists and educates patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts. It follows established procedures and quality guidelines in support of Patient Access Services Center performance indicators and Corewell Health values.

This position serves as a concierge for patients and visitors and performs clerical, scheduling, registration, check-in, check-out, records, and electronic health record tasks. It also supports patient safety initiatives and completes position- and unit-related safety competencies.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge role.
• Answer practice phone calls and schedule patient appointments, using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Perform patient registration and check-in, confirm demographic and insurance information, and assist with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards, upload Right Fax documents into EPIC, and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete required safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED