Patient Services Representative Big Rapids Wound Care

Corewell Health • Big Rapids, MI

1d • Onsite

About The Position

The Patient Services Representative assists and educates patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. The representative creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts, while following established procedures, quality guidelines, performance indicators, and corporate values.

This full-time position is based at Corewell Health’s Big Rapids Hospital Wound Care department. The schedule is Monday through Friday, 8:30 a.m. to 4:00 p.m., with no weekends. Duties include greeting patients and visitors, performing clerical and patient access functions, maintaining records, and supporting safety initiatives.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge role.
• Answer practice phone calls and perform other clerical functions, including scheduling appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Register and check in patients; confirm demographic and insurance information; and help patients with self-registration and arrival.
• Check patients out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC; and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED