Patient Services Representative - Primary Care

Lifepoint Health • Hendersonville, TN

15h

About The Position

The Patient Services Representative supports front-office operations at Highpoint - Family Wellness Gallatin, a busy primary care practice serving four providers and a high-volume patient population. The representative is a welcoming first point of contact and supports patient check-in and check-out, scheduling, registration, insurance verification, payment collection, telephone and message management, electronic medical record documentation, and scanning and uploading documents. The role calls for compassionate, accurate service and the ability to adapt to changing workflow needs, assist teammates, and prioritize patient safety in a fast-paced setting. After becoming proficient at the home location, the representative may cross-train or float to another practice. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent.
• Previous medical office or front-office experience is strongly preferred due to the pace and complexity of the practice.
• Working knowledge of patient registration, insurance verification, and medical office workflows.
• Ability to accurately collect and process patient payments, including credit card and cash transactions.
• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.
• Strong attention to detail and ability to accurately retain and apply training and established processes.
• Ability to recognize changing workflow needs and proactively assist teammates without continual direction.
• Ability to work independently and effectively as part of a larger team.
• Positive, professional demeanor and strong communication skills.
• Critical-thinking and problem-solving skills, including the ability to prioritize competing responsibilities.

Nice To Haves

• Approximately 2 years of medical office experience.
• Previous experience with patient check-in and check-out, insurance verification, and scheduling.
• Previous experience using an electronic medical record or practice management system.
• Experience in a busy primary care or physician-practice environment.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out, adjusting between the two based on patient volume and team needs.
• Verify patient demographic and insurance information, including insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling.
• Answer and manage incoming calls and patient messages in a timely, professional manner.
• Collect co-pays and other applicable payments using credit card and cash processes.
• Provide established Good Faith Estimate information when applicable.
• Maintain accurate patient information in the electronic medical record and complete front-office documentation.
• Scan and upload appropriate documents into patient electronic charts.
• Monitor front-office workflow and proactively help teammates when check-in or check-out is backed up.
• Provide compassionate, attentive service and recognize when a patient needs immediate assistance, prioritizing patient care and safety.
• Work effectively in a fast-paced physician practice supporting four providers who each see approximately 20–30 patients per day.
• Collaborate with providers and team members to support an efficient, positive patient experience.
• Cross-train or float to another practice after becoming fully proficient at the home location, as needed.
• Perform additional administrative and clerical duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED