Patient Services Representative - Primary Care

Lifepoint Health • Hendersonville, TN

12h • Onsite

About The Position

Sumner Regional Medical Center, part of Lifepoint Health, is seeking a Patient Services Representative for their busy, collaborative primary care practice, Highpoint - Family Wellness Gallatin. This role is vital to the mission of making communities healthier. The practice values positive, proactive team members who are willing to support each other and create a welcoming environment for patients and staff. The team enjoys working together and celebrating milestones.

Requirements

• High school diploma or equivalent.
• Previous medical office/front-office experience strongly preferred due to the pace and complexity of the practice.
• Working knowledge of patient registration, insurance verification and medical office workflows.
• Ability to accurately collect and process patient payments, including credit card and cash transactions.
• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.
• Strong attention to detail and ability to accurately retain and apply training and established processes.
• Ability to recognize changing workflow needs and proactively assist teammates without requiring continual direction.
• Ability to work independently while functioning effectively as part of a larger team.
• Positive, professional demeanor with strong communication skills.
• Critical-thinking and problem-solving skills with the ability to prioritize competing responsibilities.

Nice To Haves

• Approximately 2 years of medical office experience.
• Previous experience with patient check-in/check-out, insurance verification and scheduling.
• Previous experience working within an electronic medical record/practice management system.
• Experience in a busy primary care or physician-practice environment.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out, flexing between areas based on patient volume and team needs.
• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.
• Provide patients with established Good Faith Estimate information when applicable.
• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into the patient electronic chart.
• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.
• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.
• Work effectively in a high-volume, fast-paced physician practice supporting four providers.
• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.
• May cross-train or float to another practice after becoming fully proficient in the home location.
• Perform additional administrative and clerical duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED