Patient Services Representative - Primary Care - Springhall

Roper St. Francis Healthcare•Goose Creek, SC

2d•Onsite

About The Position

The Patient Services Representative is the first line of quality service to patients and the community at a primary care physician practice. The role handles patient registration, demographic and insurance verification, patient identification, appointment scheduling, order transcription, financial-option explanations, and accurate updates to medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position is based at 110-C Springhall Drive, Goose Creek, SC. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, on the day shift, for 40 scheduled hours per week. The position reports to the Practice Manager/Supervisor and has no direct reports.

Requirements

High school diploma or GED.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40 or more words per minute.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage professionally with staff and patients.
Problem-solving skills.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer, route, and respond to internal and external calls; schedule patients and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments and help maintain patient flow by troubleshooting and resolving problems promptly.
Inform the supervisor immediately about department or patient issues.
Process admission paperwork and verify insurance as part of registration; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as necessary.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart.
Help patients obtain referrals for follow-up services and record referrals on the referral/consults tracking tool.
Obtain or assist with obtaining required authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pull, file, and maintain patient charts and route them to clinical staff in accordance with office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Occasionally cover other physician practice locations as needed.