Practice Supervisor - Primary Care - Springhall
About The Position
The Practice Supervisor assists with overseeing the overall functioning of the primary care practice, including staff management, workflow development, financial performance, and provider and staff engagement. The role supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, JC tracer results, and employee engagement scores. The position is based at 110-C Springhall Drive, Goose Creek, South Carolina. The schedule is 40 hours per week, 8:00 a.m. to 5:00 p.m., Monday through Friday. The role includes periods of high stress and fluctuating workloads, and may involve periods of constant interruptions. Employees may be asked to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Requirements
- High school diploma.
- Three years of recent healthcare experience, including at least one year in an administrative setting.
- One year of supervisory experience is required for BSMH; it is preferred for RSFH.
- BLS Basic Life Support certification from the American Heart Association, required within 90 days of hire.
- Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision making, operation monitoring, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and staff training.
Nice To Haves
- Coursework in medical terminology and healthcare office.
- One year of supervisory experience for RSFH.
Responsibilities
- Perform patient care tasks, ensuring accurate, safe, and professional care.
- Handle administrative functions related to assigned areas and complete assignments to quality, quantity, and timeliness expectations.
- Assist team members as needed, providing patient care when skilled or certified, or assisting clerical staff when work demands require it.
- Respond actively and effectively to internal and external customer needs with sensitivity and a positive, professional image.
- Support and promote the practice’s efforts to meet established projects and goals.
- Adhere to hospital, network, and practice safety and compliance policies and procedures, and demonstrate flexibility in job duties as needed.
- Assist with overseeing practice operations, staff management, workflow development, financial performance, and provider and staff engagement.
- Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, and short- and long-term disability.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
