Patient Services Representative - Primary Care - Springhall

Roper St. Francis Healthcare•Goose Creek, SC

3d•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a physician practice. The role supports patient registration and scheduling, verifies demographics and insurance information, processes payments, and maintains accurate medical records. The representative provides respectful, helpful customer service, supports patient flow, and may occasionally cover other physician practice locations as needed. The position is based at 110-C Springhall Drive in Goose Creek, South Carolina, and reports to the Practice Manager/Supervisor. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires a high school diploma or GED. Prior patient registration or healthcare experience is preferred.

Requirements

High school diploma or GED.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40 or more words per minute.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage with staff and patients professionally.
Problem-solving skills.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide excellent customer service.
Answer and route internal and external calls, schedule patients, and accurately enter scheduling information into the computer system.
Process patients as they arrive for appointments.
Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform the supervisor about department or patient issues.
Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients use online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pull, file, maintain, and route patient charts in accordance with office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
Occasionally cover other physician practice locations as needed.