Practice Supervisor - Primary Care - Springhall

Roper St. Francis Healthcare•Ladson, SC

2d•Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The position supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, JC tracer results, and employee engagement scores. The role performs patient-care tasks and administrative functions for assigned areas, helps the team meet work quality, quantity, and timeliness expectations, and supports practice projects and goals. The supervisor responds to internal and external customers professionally and sensitively, follows hospital, network, and practice safety and compliance procedures, and adapts duties as needed. The role is based at Springhall Primary Care in Goose Creek, South Carolina, and is scheduled for 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma.
Three years of recent healthcare experience, including at least one year in an administrative setting.
One year of supervisory experience is required for BSMH.
Current Basic Life Support (BLS) certification from the American Heart Association, required within 90 days of hire.
Active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, time management, customer service, problem-solving, medical terminology, office machine operation, supervision, coordination, teamwork, and ability to train staff.

Nice To Haves

Coursework in medical terminology and healthcare office.
One year of supervisory experience is preferred for RSFH.

Responsibilities

Assist with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement.
Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
Perform patient-care tasks while ensuring accurate, safe, and professional care.
Handle administrative functions related to assigned areas.
Complete assignments while meeting work quality, quantity, and timeliness expectations.
Assist other team members as needed, providing patient care when skilled or certified to do so and clerical support when workload requires it.
Respond actively and effectively to internal and external customers with sensitivity and a positive, professional image.
Support practice efforts to meet established projects and goals.
Follow hospital, network, and practice safety and compliance policies and procedures.
Demonstrate flexibility in job duties as needed.