Practice Supervisor - Primary Care

Lifepoint Health • Henderson, NC

19h

About The Position

The Practice Supervisor provides leadership support to Primary Care offices and the Specialty Care clinic, helping ensure efficient front-end operations and compliance with policies and procedures. The supervisor travels to each clinic weekly or as needed to support front office Patient Service Representative (PSR) and Referral Coordinator staff.

The position coordinates daily staffing, directs and develops staff, supports performance evaluations and disciplinary actions, and ensures the quality of services and compliance with organizational requirements. The supervisor also performs staff duties as needed to meet service levels and leads the handling and resolution of complex issues and complaints. Essential functions must be performed satisfactorily, with or without reasonable accommodation.

Requirements

• Associate’s degree in a related field preferred; applicable work experience may be used in lieu of education.

Nice To Haves

• Associate’s degree in a related field.

Responsibilities

• Determine, coordinate, and supervise daily staffing assignments and staffing levels.
• Provide direction, orientation, training, coaching, and mentoring to staff.
• Perform or assist with performance evaluations and disciplinary actions.
• Assess and ensure the quality of services delivered and facilitate staff development programs.
• Ensure staff compliance with departmental and organizational policies, procedures, and protocols.
• Perform staff responsibilities as needed to fulfill required service levels.
• Lead the handling and resolution of complex issues and complaints.
• Travel to each clinic weekly or as needed to support front office PSR and Referral Coordinator staff.

Benefits

• Medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree