Patient Services Representative - Primary Care - Nexton

Roper St. Francis Healthcare•Summerville, SC

2d•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a primary care physician practice. The role processes patient registration, verifies demographics and insurance information, obtains patient identification and insurance cards, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position works 40 scheduled hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m., at 1268 Nexton Parkway, Summerville, South Carolina. It reports to the Practice Manager/Supervisor and has no direct reports. The role requires a high school diploma or GED. Prior patient registration or healthcare experience is preferred.

Requirements

High school diploma or GED.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40 or more words per minute.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage professionally with staff and patients.
Problem-solving skills.
Knowledge and skills necessary to provide appropriate care to the age groups served is described in the posting, but the patient population is marked not applicable to this position.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer, route, and respond to internal and external calls; schedule patients and accurately enter scheduling information into the computer system.
Process patients as they arrive for appointments and help maintain patient flow by promptly troubleshooting and resolving problems; notify the supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Secure, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients with online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals on the tracking tool.
Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Follow infection-control policies, use universal precautions and personal protective equipment, and perform other job-related duties as required.