Patient Services Representative - Primary Care - Nexton

Roper St. Francis Healthcare • Summerville, SC

3d • Onsite

About The Position

The Patient Services Representative serves as the primary point of contact between patients and physician practices, providing respectful, helpful customer service. The role processes patient registration, verifies demographic and insurance information, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately. The representative may occasionally cover other physician practice locations as needed.

The position is based at 1268 Nexton Parkway in Summerville, South Carolina. It is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., on days/afternoons. The role reports to the Practice Manager/Supervisor and has no direct reports.

Requirements

• High school diploma or GED.
• Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40+ words per minute.
• Basic math skills.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Problem-solving skills.

Nice To Haves

• Prior experience in patient registration or healthcare.
• Knowledge of medical terminology and ICD-9 coding.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide excellent customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork, perform basic insurance verification, and secure, complete, verify, and correct patient demographic and insurance information.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments; reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when further counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Exercise universal precautions, use personal protective equipment and devices, and learn and follow infection-control policies.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED