Sr. PSR CHP

Trinity Health•SAHS Caldwell MOB, TX

About The Position

At Saint Alphonsus Health System, the Senior Patient Service Representative works with physicians and clinical staff to meet patients’ administrative needs and provide a positive customer service experience. The role includes checking patients in for appointments, collecting co-payments, answering telephones and taking accurate messages, scheduling appointments, and checking insurance eligibility. The representative uses the electronic record system to verify and update patient demographic information and posts and balances collected payments. Senior representatives also mentor Patient Service Representatives and assist the Lead PSR with leadership duties. The role is expected to support the organization’s Mission, Core Values, and Vision; protect the confidentiality of patients’ personal and financial information; and follow applicable policies and procedures, including HIPAA guidelines. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. The organization is committed to diversity, inclusion, and equal employment opportunity.

Requirements

Electronic health record (EHR) experience required.
Medical terminology required.
Proficiency in the requirements of the Patient Service Representative job description.

Nice To Haves

Two or more years of experience in a medical office setting preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Perform the requirements of the Patient Service Representative role.
Demonstrate the organization’s Mission, Core Values, and Vision in work behaviors, practices, policies, and decisions.
Protect patient rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Maintain operations by following policies and procedures and reporting needed changes.
Acknowledge and greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Notify providers of patient arrivals to help keep appointments on schedule.
Collect, record, and communicate patients’ responsible balances for visits, diagnostic testing, and supplies.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Handle multiple telephone lines politely and effectively according to clinic standards.
Update patient personal and insurance information and remind patients to bring insurance cards, identification, and co-payments.
Process incoming and outgoing referral requests.
File incoming medical reports and correspondence.
Assemble new patient medical records according to policies and procedures.
Receive, process, and document referral requests to and from the office.
Mentor Patient Service Representatives and assist the Lead PSR with leadership duties.
Check insurance eligibility and use the electronic record system to verify and update patient demographic information.
Post and balance collected payments.